Question 1

Who is SoundOps for?

Accepted Answer

SoundOps is built for anyone in the music industry — solo artists, DJs, record labels, promoters, venues, agencies, and managers. When you sign up, you choose your mode(s) and the platform tailors itself to your workflow.

Question 2

Do I need technical skills?

Accepted Answer

No. SoundOps is a no-code platform. Everything is configured through the admin panel — branding, pages, products, campaigns, and more.

Question 3

Is there a money-back guarantee?

Accepted Answer

Yes. If you’re not happy with SoundOps within the first 14 days of your paid subscription, we’ll refund your first payment in full — no questions asked. Between the free trial and the guarantee, you have a completely risk-free window to see if SoundOps is right for you.

Question 4

Do all plans include the same features?

Accepted Answer

Yes. Every feature is available on every plan. Plans differ only by usage limits — how many emails, SMS messages, AI credits, storage, and team seats you get. You can always add usage packs if you need more.

Question 5

Can I change plans later?

Accepted Answer

Absolutely. Upgrade or downgrade at any time from your dashboard. Upgrades take effect immediately with prorated billing, while downgrades and cancellations apply at the end of your current billing cycle.

Question 6

What happens after the 14-day free trial?

Accepted Answer

Payment details are collected at signup, but you won’t be charged until your 14-day trial ends. Cancel any time during the trial and you won’t pay a thing. If you don’t subscribe, your site will be paused (not deleted) and you can reactivate at any time.

Question 7

What are addons?

Accepted Answer

Addons are usage packs that add to your plan limits. For example, the SMS Pack adds 1,000 SMS messages per month on top of your plan’s base limit. You can add or remove packs at any time.

Question 8

Are there any transaction fees?

Accepted Answer

A small 2% platform fee applies to sales processed through your shop (products and tickets). This covers payment processing infrastructure and is deducted automatically — no invoicing or extra charges. Standard Stripe processing fees also apply.

Question 9

Which countries and currencies are supported?

Accepted Answer

SoundOps supports Stripe Connect in 45+ countries including the US, UK, EU, Australia, Japan, Canada, Brazil, and more. Your shop and ticket checkout will automatically use your Stripe account’s default currency (USD, GBP, EUR, JPY, etc.). Zero-decimal currencies like JPY are handled automatically.

Question 10

How does the promo system work?

Accepted Answer

Create a promo campaign, add recipients, and send secure promo links via email. Recipients can stream tracks, download files, and leave feedback (ratings, quotes, support levels). You get full analytics on who opened, played, and downloaded.

Question 11

What is the Promo Network?

Accepted Answer

The SoundOps Promo Network connects labels and artists with engaged DJs, press, and curators across the platform. If you run a submission inbox, your submitters can opt in to receive promos from other labels matching their genre interests. If you’re sending promos, you can browse matching audiences and send to them without ever seeing individual email addresses — the platform routes everything securely. Available on Growth and Business plans.

Question 12

How does WhatsApp messaging work?

Accepted Answer

Every plan includes a monthly WhatsApp conversation allowance (Starter: 150, Growth: 500, Business: 1,500). These are included in your plan price at no extra cost from SoundOps. If you exceed your allowance, SoundOps charges £0.05 per additional conversation. WhatsApp uses per-conversation pricing: once a conversation opens (24h window), all messages within that window count as one conversation. Note: Meta also charges a small per-conversation fee (~£0.02–0.04) directly to your WhatsApp Business Account — this is separate from your SoundOps subscription. We’re working on consolidating all billing into a single SoundOps invoice so you won’t need to manage Meta payments separately.

Question 13

How does the AI Writer work?

Accepted Answer

Every plan includes AI credits for generating content — blog posts, artist bios, event descriptions, product copy, press releases, and social posts. Choose from three models: Fast (1 credit, quick drafts), Standard (5 credits, balanced quality), or Premium (25 credits, highest quality). The AI learns your brand from your site data, artists, events, and custom voice guidelines you set in Settings → AI Writer. Need more credits? Add the AI Credits Pack (+1,000/mo for £5) from your subscription page.

Question 14

Can I use my own domain?

Accepted Answer

Yes. Every account gets a free subdomain straight away. You can also connect your own domain, or purchase one through us and we’ll manage everything for you — DNS, email sending, SSL, the lot.

Question 15

Can I send emails from my own domain?

Accepted Answer

Yes. From your admin settings, you can add a custom sending domain (e.g., info@your-label.com). We’ll provide DKIM records to add to your DNS. Once verified, all emails — campaigns, order confirmations, and notifications — will be sent from your domain instead of the shared platform sender.

Question 16

Can SoundOps register and manage a domain for me?

Accepted Answer

Yes. From your admin panel, you can search for and purchase a domain directly through SoundOps. We handle registration, DNS configuration, SSL, and annual renewal automatically — zero technical setup required. You can also connect a domain you already own, or transfer a managed domain to another registrar at any time.

Question 17

Can I create discount codes for my shop?

Accepted Answer

Yes. Create coupon codes from your admin panel (percentage off or fixed amount). Set restrictions like expiry dates, maximum redemptions, minimum order values, and first-time customer limits. Customers enter codes at checkout. All coupons are managed through your Stripe account.

Question 18

Can I create custom pages?

Accepted Answer

Yes. Beyond the default pages (Home, Shop, Events, Blog, etc.), you can create unlimited custom pages like About Us, Gallery, Bookings, or anything else. Each page gets a clean URL (e.g. yoursite.com/about-us) and uses the drag-and-drop section builder. You can also hide default pages you don’t need.

Question 19

Can I customise how my product and artist pages look?

Accepted Answer

Yes — every detail page type (artists, products, events, blog posts) has layout templates and display options you can configure globally or override per-item. Control image layouts, related content sections, and visibility of specific elements like streaming links, maps, and author info.

Question 20

Can I send images and videos via WhatsApp?

Accepted Answer

Yes — WhatsApp templates support image, video, and document headers. Upload media when configuring your campaign, and it’s delivered alongside your message. Templates with media typically see 2–3x higher engagement. Media messages within a conversation do not cost extra — Meta charges per conversation (24h window), not per message.

Question 21

Can customers buy through WhatsApp?

Accepted Answer

Yes. Sync your product catalog to WhatsApp and customers can browse products, add to cart, and checkout via Stripe — all within the chat. You get automatic order confirmations, shipping updates, and delivery notifications sent back through WhatsApp. Digital products get instant download links. Set it up in WhatsApp → Catalog.

Question 22

Can I send product recommendations via WhatsApp?

Accepted Answer

Yes. Automation rules can send single products, product lists, or your full catalog using the 'Send product', 'Send product list', and 'Show catalog' actions. Use keyword triggers like SHOP, BUY, or MERCH to automatically share products when fans message you. 32 pre-built blueprints include commerce-specific templates for limited drops, ticket sales, and bundle offers.

Question 23

Can I sign in with Google?

Accepted Answer

Yes. Both the admin panel and platform signup support Google Sign-In. Team members can accept invitations with their Google account instead of setting a password. Google sign-in works on custom domains too — we handle the cross-domain authentication securely.

Question 24

Is my data secure?

Accepted Answer

Absolutely. All connections are encrypted with SSL/TLS. Payments are processed securely through Stripe (PCI DSS Level 1 certified). Sensitive tokens (Instagram, WhatsApp, Spotify) are encrypted at rest with AES-256-GCM. Your data is stored in MongoDB Atlas with encryption at rest and in transit. We never share your data with third parties.

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