One platform for your
entire music business.

No. SoundOps is a no-code platform. Everything is configured through the admin panel — branding, pages, products, campaigns, and more.

Every plan gets the same support. Inside the admin you’ll find an AI assistant that knows every feature and answers questions 24/7, step-by-step guided tours of every major area (click the ? icon on any page), and a setup checklist that takes you from blank account to live site. Need a human? Raise a support ticket from the in-app assistant and our team will follow up by email.

All core features are on every plan — website, shop, ticketing, campaigns, automations, smart links, promo servicing, and more. Plans differ by usage limits (emails, SMS messages, AI credits, storage, team seats) plus a few pro extras: custom SMS sender ID, branding removal, the Promo Network, and the Advanced AI tier on Growth and above, and forensic watermarking on Business. You can always add usage packs if you need more.

The 14-day free trial applies to the Starter plan. Payment details are collected at signup and your subscription starts automatically when the trial ends unless you cancel — cancel any time during the trial and you won’t pay a thing. Growth and Business are billed from day 1, so most people start on Starter and upgrade later (upgrades are immediate and prorated). If you cancel, your site is paused (not deleted) and you can reactivate at any time.

Create a promo campaign, add recipients, and send secure promo links via email. Recipients can stream tracks, download files, and leave feedback (ratings, quotes, support levels). You get full analytics on who opened, played, and downloaded. Plans include 50 / 1,000 / 2,000 promo recipients per month on Starter / Growth / Business - each individual delivery counts, so a campaign to 30 DJs uses 30 of your allowance. Promo recipients are tracked separately from your generic Emails dimension.

Yes, and it's tout-proof. If a ticket holder can't attend, they relist their ticket from their ticket page at exactly the price they paid - they can never mark it up. Once your own tickets are sold out the resale ticket goes back on sale on your event page; when it sells, the new buyer gets a fresh valid ticket and the original seller is refunded automatically, with the old ticket invalidated. Sellers always get full face value back, buyers never pay a premium, and you don't have to lift a finger. Sold-out events also show a waitlist so fans get notified the moment a ticket frees up.

Yes. Every account gets a free subdomain straight away. You can also connect your own domain, or purchase one through us and we’ll manage everything for you — DNS, email sending, SSL, the lot.

Absolutely. All connections are encrypted with SSL/TLS. Payments are processed securely through Stripe (PCI DSS Level 1 certified). Sensitive tokens (Instagram, WhatsApp, Spotify) are encrypted at rest with AES-256-GCM. Your data is stored in MongoDB Atlas with encryption at rest and in transit. We never sell your data - it’s processed only by the vetted infrastructure providers needed to run the service (AWS, Stripe, MongoDB Atlas and others) under GDPR data-processing agreements, and the full list is publicly disclosed at soundops.io/sub-processors.